Associates
Alan Bate
Creative, innovative and with a sense of fun Alan believes and demonstrates that learning can be achieved from all situations and experiences. With 22 years of Public Sector experience Alan brings considerable reality to the often theoretical training experience.
With a background of 18 years of training design, delivery and development, Alan's strengths lie in his ability to generate a challenging yet safe learning environment. A place where participants can take reasonable risks in turning theory into reality; where personal change can be experienced and built upon.
Since becoming self-employed as a Training and Development Consultant in 1997, he has worked with large public and private sector clients. Working within the Health Service through periods of major organisational and strategic changes, and currently involved in cultural change programmes with utility organisations and Government Departments.
Alan is a member of CIPD and is licensed to facilitate events using Margerison/McCann Team Management Systems.
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Alan Draper
An experienced project management consultant with a background in product management and software development, as well as project management. He has been with a number of mobile Operators globally and successfully run projects for more than 15 years using structured methodologies and modern Project Management tools. He has dealt with a wide range of clients, primarily in the Telecoms sector.
Having lived for 9 years overseas, in the US and Scandinavia, Alan has first hand experience of dealing with different, difficult situations and a mix of cultures. He has experience in managing implementation projects covering several time zones throughout North Africa, North America, Europe, Russia and the Middle East and has dealt with remote/3rd party international teams.
A good communicator and well used to handling change. Alan is able to quickly build a rapport with those he works with and builds on those relationships during the course of his assignments.
Alan is an active member of the Project Management Institute and a Prince 2 practitioner.
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Alan Sarsby
With a career of more than thirty years Alan's work includes the leadership of multi-disciplinary teams, business reengineering, Information Systems, Strategy development, change leadership, and collaborative projects.
He is an international speaker and has represented the United Kingdom in international fora. Often described as having infectious enthusiasm.
Skills include the creation and use of business scorecards, the Business Excellence model, change leadership, enterprise design, management systems, customer service training, communications, and mentoring to directors and MBA students with their dissertations.
Prior skills include information technology and telecommunications. Bachelor of Technology (hons). Professional affiliations include: Associate of the Institute of Management Consultancy and a Member of the Institute of Electrical Engineers.
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Alan Swann
Alan has 27 years experience in training & development. He has worked in central government, local government, blue chip companies and small businesses with people from director level to shop floor.
He has been an independent development consultant for the past 5 years. He has worked throughout the UK and has overseas experience in Denmark, Jamaica, Mauritius and Tanzania.
Alan has extensive experience in the recruitment arena. He has worked as an independent interviewer for several companies and has trained hundreds of managers to be interviewers using a capability/competency based technique. He has also trained people to be better interviewees and worked on an outplacement programme when a company decided to downsize.
Alan has acted as a coach to managers at various levels in companies and been a mentor in an ethnic minority programme for a major blue chip company.
He has worked on bringing in a capability based appraisal system in a company, coached managers to set objectives and how to run one to one reviews with staff and address aspects such as under performance.
Alan has also had extensive team building experience in both indoor and outdoor settings.
Alan's real interest is in people, how they behave and the consequences of their behaviour.
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Anne Bailey
An experienced, creative, and results orientated communications professional with 16 years experience. Combines a 'can do' attitude with high energy levels, professionalism, and creativity.
Anne has an ability to gain in-depth understanding of an organisation's strategic goals, followed by the development and implementation of solutions.
Former positions include a media relations manager, product PR manager, Director of European Operations for a North America media company and Assistant Director, Communications for Suffolk County Council. Currently developing a new Customer Service Strategy for a County Council.
Skills include: Customer communications, media relations, organisation of conference and exhibition events, publication management, writing and communications, stakeholder management. Professional affiliations include Membership of the Institute for Public Relations.
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Anne Bhatt
Anne has twenty years experience within the corporate sector.
Her positions include company-wide Organisation Development Consultancy in cultural change, operational management in customer facing functions, and gaining Investors in People (IiP) accreditation for organisation of 2500 people.
The European Foundation for Quality Management has acknowledged Anne for approach to redefining a Development and Training Strategy and the deployment of a 'change agents' team.
Skills include: facilitation, change management, business excellence, operations,and Investors in People.
Professional affiliations include: Chartered Institute of Management, and a PRINCE 2 practitioner..
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Bev Murden
A highly professional consultant specialising in training, recruitment/assessment, career transition, change management and people development. A professionally trained counsellor, trainer and interviewer. Experienced in operating in both public and private sectors with the ability to work and operate at all levels. With 20 years experience as both a professional specialist and manager in a large multi disciplined Company.
Bev is a highly motivated consultant who is able to quickly and effectively build rapport and understanding with people, fostering excellent working relationships with clients. Extremely passionate about coaching and empowering individuals, to take personal ownership, of their development and careers.
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Bill Blakemore
Having spent more than 20 years in sales, marketing and business development in the telecommunications and information industries, and latterly in the public sector market, Bill has built up a specialist knowledge in the workings of the EU, European funding and the European market for eGovernment services.
Bill now runs his own consultancy with clients from the corporate or public sectors that wish to bid for European funding, or who wish to sell into the European Commission. Bill has experience of working on both sides of the EU funding equation - for the European Commission as an evaluator of proposals and a project reviewer, and for organisations creating projects that seek and use EU funding.
Bill's expertise includes legal skills (he is a barrister), management (he has an MSc in business administration), project skills and languages. He is a regular conference speaker on the workings of the EU.
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Bob Shiers
Bob believes that the route to successful management is to treat people correctly and manage financial resources professionally. He has spent the last fifteen years helping people in the public and private sectors to reach their full potential in these areas.
Prior to this, Bob managed what was then the largest food processing plant in Europe with a £50 million annual budget, 850 people, and state of the art equipment. During times of rapid innovation, he maintained good relations with the people and helped to make excellent returns for the shareholders.
Bob learnt that good leadership and communication are absolutely essential ingredients of success and joined the Industrial Society to share these beliefs.
He was soon promoted to head the Section promoting Team Briefing nationally. He led the team that collated current best practice into the Industrial Society's Team Briefing project manual. Although there are some underlying, time proven principles, Bob believes that systems should move with the times, and be made to fit the organisation, not the other way round.
He believes that training should be enjoyable and have immediate, visible benefits. He enjoys the challenge of making complex issues understandable and useful.
Bob is a member of The Institute of Leadership and Management.
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Brenda McAll
Brenda McAll is a senior communications professional with more than 25 years business experience. Before setting up her consultancy business she held senior PR and general management roles in blue chip companies, where she successfully led large teams and managed a number of transformation programmes.
Brenda's particular strengths are in change management, reputation management, employee communications and issues management. She brings to these disciplines a wealth of practical knowledge, experience, and insight coupled with a very effective personal and coaching style.
Originally a biochemist, Brenda brings to her work scientific rigour and robust analysis.
Brenda has excellent communications skills and is able to put across complex information with clarity and simplicity, and a sense of humour. She is a strategic thinker but has a strong grip on the detail needed for successful implementation of any change programme.
As part of her portfolio of activities, Brenda is a member of the lay assessor panel for the NHS National Clinical Assessment Authority and is a Member of the Chartered Institute of Public Relations.
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Bryan Leslie
Bryan is a highly experienced Coach, Leader and Motivator.
He enjoys working with Individual and Corporate clients who set "impossible" goals, because he believes that by aiming for the impossible you achieve the improbable.
His background combines fourteen years of line management with a blend of Operational Management, Consultancy and Human Resources experience.
He has been accredited by the Corporate and Executive Coaching Company as an Executive Coach and by the Coaching Academy as a Life Coach.
In addition Bryan has been certified by the University of Strathclyde in Coach Training and Performance Coaching.
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Chris Bennett
Chris has a Human Resources Management background, gained in a career of more than 30 years, working with both large Blue Chip corporate organisations, and small companies. She holds both a CIPD qualification and a Workplace counselling qualification, and specialises in Training, People Development, Career Management, Change Management, Work-Life Balance and Stress Management.
Chris has more than 20 years experience of working with contact centre employees, and has developed a real knowledge and appreciation of the daily challenges facing individuals in these roles, which enhances the training she provides and the relationship and interaction with the delegates.
Chris has developed training programmes that are designed to enhance, develop and maximise the skills of individuals. Her Managing Conflict workshop focuses on effectively communicating and relating to others; managing stressful situations; handling conflict, anger and aggression, in others, either face to face or by telephone.
She is also highly experienced in working 1:1 with individuals and in designing and delivering group workshops tailored to meet the needs of the Customer.
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Chris Webbley
Chris Webbley brings 30 years of experience and learning to his current practice. He has worked with blue-chip companies and SMEs, local authorities, national government departments and agencies, and not-for-profit organisations. His background lies in organisational development, change and quality management, strategic planning and ICT.
His main skills link consultancy, coaching, facilitation, learning, creativity and innovation. Chris helps clients develop and refresh strategy, measure and manage performance, assess and improve their organisation, work in effective teams, reach their leadership goals, and bring ideas to life.
His clients value his calm, positive and professional style. Chris holds an MA, is qualified to use the Myers-Briggs Type Indicator, and as a Chartered Fellow of the CIPD seeks to model 'thinking performance' in continuing professional development.
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Clare Howard
Clare has run her own training and development consultancy for 15 years, after stints in research, adult education and working in international engineering for a global computer company.
Experience covers the whole cycle of consultancy, training needs analysis, design, development, project management and implementation.
Subject areas include leadership and team development, managing change, work life balance, power and politics, coaching and mentoring, entrepreneurship.
Very experienced in developing and supporting e-learning.
Co-developer of an MBTI/Jungian based graphic based tool for understanding Your Preferences - in team work, learning, communications.
Has run women's development programmes across the globe, including in Africa, South America and continental Europe.
Qualifications: BA, PhD, Fellow of the Royal Society of Arts (FRSA), Psychometrics qualified including the Myers Briggs Type Indicator (MBTI), FiroB, 16PF; NLP, Hypnotherapy. Fluent French, some Italian and Spanish and very rusty German and Russian.
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David Sales
David is an energetic practitioner, coach and speaker on effective leadership. His approach is based firmly in his experiences of leading teams through challenging situations.
He derived his experience and values in the changing world of UK telecommunications, as the industry moved from a monopoly environment to the competitive battleground of today.
He has led several start-up operations and actively re-oriented established businesses to focus on their customers, profit and long term competitive success. He believes that leadership is about creating the right environment for people to be ambitious and confident.
David contends that good leaders demonstrate impeccable personal integrity, adaptive and compelling vision ... then get their sleeves rolled up and live the delivery challenges alongside their teams. Strong leaders need to actively manage themselves with understanding and discipline, recognising their strategic accountability and the pressures and contradictions it invokes.
David is a Director at First Ascent - a leadership and team performance training and development company. First Ascent operate in a number of fields, one of which is organizing large scale development/team events, such as source2sea 2006.
David has an honours degree in Natural Science from Cambridge University and an MBA from Warwick University.
He has three children, lives near Cambridge in the UK and enjoys both triathlon and adventuring.
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Dawn Roberts
Bonnie Dawn Roberts has an extensive background in voice, drama, and "performance skills" having trained as an operatic singer and vocal specialist at the Royal Northern College of Music. She pursued an operatic soloist career for 10 years.
She then gained a post graduate diploma in business studies and worked for 12 years in marketing and pr.
She has also taken part in courses at RADA, and the CSSD as well as attending a counselling skills course at York University and a presentation skills course in Milan, Italy.
She has recently developed and run a number of courses in voice and presentation skills to high acclaim. Dawn is passionate about her work and is fun, enthusiastic and dynamic.
She has a deep understanding of the skills required and through her expertise is able to communicate those skills to others.
She has experience of working both with native English speakers and those for whom English is a second language.
She has also worked with professional women's groups.
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Eddie Lunn
Over 20 years experience as a senior sales and operational manager in both commercial and voluntary/not for profit sectors.
Most recent experiences include involvement in Organisational Development, Culture Change and Management Development - currently leading a "new ways of working" change programme in the Care sector.
Eddie has worked with major corporations and international consulting groups to effect culture and organisational change from operational staff through to director level initiatives. He has international experience of training and development, including Situational Leadership in Europe, Asia-Pacific and America.
Eddie specialises in designing and delivering Management Development programmes plus training, coaching and supporting internal culture change agents. His mode of working is based on transferring knowledge and skills that are sustained in the workplace by line managers and their teams.
Eddie is a licensed practitioner for a broad range of psychometric tools and questionnaires including: Myers Briggs, FIRO-Behaviours, Emotional Intelligence, and others. He is also an Internal Assessor (D32/D33) and Verifier (D34) for Management Qualifications through the Institute of Leadership and Management.
Eddie is a Member of the Chartered Management Institute, (currently undertaking Chartered Manager assessment) and a member of the British Psychology Society and has a Master of Business Administration, (MBA), a Professional Diploma in Management and a Post Graduate Certificate in Management.
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Fred Nelson
Fred is a highly experienced senior executive with a commercial, sales, marketing and product management background. He has proven experience in managing both strategic and operational programmes in complex corporate environments. Over 30 years experience in the IT and telecoms markets he has a consistent record of achievement of financial, team and business goals in a fast moving and highly competitive market.
A strong and mature leader and coach, managing and leading in a way that engenders a powerful team spirit enabling others to optimise their own skills and learning. He is very clear and concise when communicating strategy and plans and has an ideal style for delivering training and coaching courses for managers and leaders.
Fred has an MBA from Nottingham Business School and has provided Consultancy services for several FTSE 100 companies as well as Recruitment Consultancy to a major Recruitment Agency specialising in IT and Telecommunications.
Building strong and lasting relationships with his customers and suppliers enables him to support their plans and aspirations. He manages many relationships across several sectors and has a wide network of key relationships with major corporations and strategic suppliers.
He has extensive knowledge and experience of the UK and International ICT markets having lead in a range of senior executive roles in Marketing, Sales and Product Management teams over the past decade.
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Graham French
With over 25 years of commercial and business experience focused on public sector and small & medium enterprises, Graham French now provides services that help create momentum for organisations and their people by improving their communication, innovation & creativity.
His proven business experiences and skill sets span business strategy, new business development, marketing and product management, process development and quality assurance - together with 20+ years of top quality people management.
Graham is a licensed practitioner of "Think on your Feet" the leading training method for improving all forms of communication and presentation of ideas with clarity, brevity and impact.
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Helen Moulsley
Helen provides consultancy to the public and not for profit and private sectors majoring on change management, learning and development, and marketing within service organisations.
Over the last two years she has focused on understanding and working with local authorities, working across London Boroughs, Unitary, County, Borough and District Councils.
Helen has worked on several of the ODPM sponsored e-government National Projects.
Helen is currently working on Project Nomad, otherwise known as Mobile Working, designed to change the way in which services are delivered to clients and citizens. Helen has worked on the Organisational Change strand, and on Dissemination (communications with all the local authorities).
Helen has produced a Quick Guide to mobile working aimed at Chief Executives and Heads of Services. Helen is leading the Local Authority Evaluators work stream, working with 5 local authorities to pilot implementation.
Helen worked on the National e-Procurement Project undertaking a communications and relationship building role with the local authorities. She has produced case studies, and has built relationships across a breadth of local authorities as part of her work. Helen also undertook research on procurement within Social Services, and research amongst the private sector to identify transferable best practice.
Helen has also scoped the Change Management and Programme Management element of the IDeA Support and Capacity Management project being led by London Borough of Lewisham. She also designed and project managed a Change Management workshop for all National Projects in Tower Hamlets.
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Jill Leslie
Jill is an experienced trainer, coach and consultant who has substantial experience in the telecoms and retail sectors.
She is qualified to teach Career Transition and runs training programmes for people who have come to a "crossroads" in their working lives.
She also specialises in coaching groups and individuals in the management development arena. Her approach is both structured and intuitive. She has worked with the Centaur body-mind model over fourteen years.
Jill specialises in working with managers in areas of career management as well as their personal development coach.
She is a qualified Life Coach and works with a range of individuals with an aim to find better balance and more fulfilment in their lives.
She is also currently training as a couple counsellor.
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John Prideaux
John has had almost 30 years experience in industry (mainly telecoms) and is greatly respected for more than delivering customer requirements.
He is an Associate of the Chartered Institute of Management Accountants and has had hands-on experience in most areas normally covered be Business Studies, Financial Management and Accountancy training. He is, therefore, able to bring training to life with real and relevant examples.
He started working independently in 2002 and has since undertaken a mixture of training and consultancy roles in the UK, Cyprus, Ghana, Malawi and Jordan with good feedback from each assignment.
John has developed bespoke training courses, on each occasion, and has been able to adapt them "real time" to suit the exact requirements of the delegates. He also believes that the mix of training and consultancy projects helps "keep current" the training programmes.
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Ken Kirby
A career in telecommunications with BT including 25 years in a number of management roles with a range of team sizes. This includes 9 years in design and delivery of technical training programmes, delivering a major change programme and providing outplacement guidance.
Self-employed since 2002 delivering to various levels of management competence based interview training; recruitment interviewing and assessment centres;change and personal development programmes including communication and coaching skills. Licensed practitioner at level A & B (Myers Briggs Type Indicator, California Personality Inventory and the Morrisby Profile).
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Kenny Campbell
An enthusiastic people development specialist with a reputation for making potentially dry subjects interesting and fun. Kenny excels at providing an atmosphere that stimulates learning and self analysis.
A highly effective communicator with a personal drive to exceed customer needs, Kenny has evolved from his original specialism in procurement training in BT, to cover a wide continuum of development solutions for a diverse range of clients in a range of industries including Government, Airlines, Data processing, Communications and Consultancy
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Kim Judge
Kim Judge has over 16 years experience in training and development and has worked in general printing, financial and e-commerce business sectors.
She also has experience in human resources.
Kim designs and delivers a range of training courses and her strengths lie in developing first line managers/team leaders and supervisors. She is also experienced in 1:1 coaching and is able to assist individuals in developing the skills and behaviours to perform to their potential.
Key skills: Licensed practitioner for running Assessment and Development Centres, qualified to carry out occupational psychometric tests.
Kim is a member of the CIPD and an NLP practitioner and also holds an NVQ in Training & Development including assessor units D32/D33.
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Leo Borwick
With over twenty years experience working in a range of strategy roles within the communications and Internet industry, Leo has proven experience of leading major transformation projects and programmes and excellent qualitative and quantitative research and analysis skills .
He has consulting experience with clients up to director and executive board level and practical domestic and international business experience.
In July 2003 Leo founded Strategic Intelligence, a specialist consultancy aimed at providing strategy and research services to clients in the marketing, communications and technology industries. Strategic Intelligence helps clients ranging from major corporates to micro-businesses to form a clearer and more strategic view of their market and business environment and to develop incisive and successful strategies.
Recent projects have included a survey and review of European telecommunications operators' customer retention strategies for Eircom, the leading Irish telecommunications company and assistance with planning, proposition development and research for Connery Chi, a specialist marketing strategy consultancy, as well as a variety of assignments for blue chip clients in the UK and overseas.
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Michael Beale
Michael has a career spanning over 30 years from being a buyer and merchandise controller in the retail industry to marketing, sales and strategy development in the telecommunications sector.
He has gained an understanding of the public sector through developing and running a leadership academy for council leaders with the IDeA and through development courses with members of John Prescott's office, Tony Blair's strategy unit, and managers from local government, central government, health, police and the ambulance service.
His particular focus is helping people lead organisational and individual change at board, management and operational levels.
He is a Richard Bandler certified NLP trainer and John Grinder accredited NLP coach and runs NLP trainings in the UK and US. Commercial clients include delegates from Accenture, Astra-Zenicca, BT, BAe, Barclays, British Sugar and Centrica.
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Pietro Bisset
Pietro has built up an excellent reputation for innovative course and programme design, leading to the implementation of very exciting major management development programmes. This has resulted in a successful track record of developing and managing sustainable culture change within both small and large companies.
Focusing now on recruitment, selection & development solutions, Pietro has successfully designed and implemented;
* Recruitment interviewing skills training programmes
* Recruitment workshops & seminars
* Competencies & performance measurement programmes
* Management & graduate assessment centres
* Management skills development centres
Pietro has a proven track record with organisations across the differing industry sectors with major clients including various divisions in BT, ScottishPower, New Dimensions etc. Receiving high praise and excellent feedback as a result of relevance and participative style - active participation and involvement are features of Pietro's courses!
Having a background in electronics, Pietro has first-hand experience of the value of training "in the real world" which ensures that events have practical applications for participants to take back to their work place.
Pietro is a member of the Chartered Institute of Personnel Development and a certified practitioner in a wide range of psychometrics and other development tools as a means of encouraging people to identify and build on their strengths.
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Pippa Blakemore
Pippa has helped to develop the skills of more than 8,000 people over her career in education and training.
Since setting up her consultancy PEP in 1985, Pippa has worked with public and private sector organisations focusing on three areas:
* Management Development such as communication, team building, appraisals, supervision and delegation
* Personal Development such as leadership, executive coaching, assertiveness and mentoring
* Sales and Marketing skills such as strategy development and implementation, presentations, client care and converting contacts into clients.
Pippa graduated from the University of Bristol where she studied Politics, Philosophy and Economics and obtained a Post Graduate Certificate in Education in history. Pippa has written and published widely on European politics and education in Italy, as well as on sales and training.
She has presented to many audiences throughout the world, including Europe, the United States and New Zealand.
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Susan Hunter
Following a successful 12-year career with PA Consulting Group, Susan established her own consultancy in 1991
Susan is a high-performing, hands-on consultant with broad global experience gained in both large and small organisations active in industrial, commercial - internet, Telecomms, merchandising, health care services and not-for-profit sectors including UK public sector bodies at central and local levels.
As an astute observer with excellent communication skills, Susan is highly adept at building strong relationships with both executive management and their teams, gaining their trust, confidence and support in achieving the desired goals with practical, down-to-earth insight and strong commercial and organizational skills across all cultures.
Susan maintains professional affiliations with The Chartered Institute of Management Consultants and The Chartered Institute of Personnel and Development.
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Terry Martin
Terry is an accountant with experience both in the profession and in business. He has held a number of company financial directorships and also holds non- executive directorships.
He has his own company, which specialises in "nursing" businesses that are in administration, back to financial health.
He is skilled in the constantly changing area of employment law and is often engaged by companies and organisations to draft important policies relating to absence, grievance, equal opportunities and race relations
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